Returns & Refunds

Returns & Refunds

We want you to enjoy your SUQIYA audio equipment with confidence. Please read the following policy before placing an order.

7-Day Return Window

You may request a return within 7 calendar days after your order is delivered. To be eligible, the item must be unused, undamaged, complete, and returned in its original packaging with all accessories, manuals, protective materials, and the original carton.

How to Request a Return

Please contact us before sending any item back. Include your order number, reason for return, and clear photos or video where relevant. Returns sent without our prior authorization may not be accepted.

Return Shipping, Duties & Fees

  • For non-defective returns, the buyer is responsible for return shipping, insurance, import duties, taxes, customs charges, and any other costs incurred in returning the item.
  • Original outbound shipping is non-refundable once the order has shipped, even when it is offered as free shipping at checkout.
  • A 10% restocking fee may apply to non-defective returns after inspection.
  • If a returned item arrives damaged, incomplete, used, or without suitable protective packaging, we may refuse the return or deduct the reasonable cost of restoring it to saleable condition.

Damaged, Incorrect, or Defective Items

Please inspect the shipment promptly upon delivery. If your order arrives damaged, incorrect, or has a verified manufacturing defect, contact us within 7 days of delivery with your order number and photos or video. We will assess the case and provide the appropriate solution, which may include replacement parts, repair, replacement, or refund. Do not return a defective item before receiving our instructions.

Non-Returnable Items

Customized, special-order, modified, or clearance items are not eligible for non-defective returns. Items damaged by incorrect voltage selection, improper installation, misuse, accident, unauthorized repair, or normal wear are not eligible for return or refund.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method, less any applicable outbound shipping, return-related charges, duties, taxes, and restocking fee. Your payment provider may require additional time to post the refund.

Warranty

Product-specific warranty terms apply separately and do not limit your statutory consumer rights where applicable.

Contact: [email protected]